Refund policy
RETURN AND REFUND POLICY
Last Updated: January 19, 2026
OUR 60-DAY MONEY-BACK GUARANTEE
At Roach Blaster, we stand behind the effectiveness of our professional-grade cockroach gel bait. We understand that dealing with a roach infestation is stressful, embarrassing, and urgent. That's why we offer a comprehensive 60-day money-back guarantee—giving you complete peace of mind and eliminating all risk from your purchase.
WHAT OUR GUARANTEE COVERS
If you're not completely satisfied with Roach Blaster for any reason within 60 days of your purchase date, we'll provide a full refund—no questions asked. This includes:
• Product didn't work as expected
• You found a different solution
• Changed your mind for any reason
• Product arrived damaged or defective
HOW TO REQUEST A REFUND
Step 1: Contact Us
Email us at support@tryroachblaster.com within 60 days of your purchase date. Include:
• Your order number
• The email address used for your purchase
• Brief reason for return (optional—helps us improve)
Step 2: Receive Your Refund
Once we receive your refund request and verify your order details, we'll process your full refund within 3-5 business days. The refund will be issued to your original payment method. Depending on your bank or credit card company, it may take an additional 5-10 business days for the refund to appear in your account.
IMPORTANT DETAILS
60-Day Window: The 60-day guarantee period begins from your purchase date, not the delivery date. We want to give you plenty of time to see results.
One Refund Per Household: To prevent abuse, we limit refunds to one per household/shipping address. Multiple orders to the same address are considered a single purchase for refund purposes.
Bulk Orders: For orders of 6 or more tubes, we may request photographic evidence of application or a brief explanation to help prevent fraudulent returns. This helps us keep prices low for all customers.
Digital Promotions: If you received a free bonus item or digital content with your purchase, you may keep it regardless of your refund request.
DAMAGED OR DEFECTIVE PRODUCTS:
If your product arrives damaged or defective, please contact us immediately at support@tryroachblaster.com with photos of the damage. We'll send a replacement at no charge or process a full refund—your choice. Shipping damage claims must be reported within 14 days of delivery.
ORDER CANCELLATIONS:
You may cancel your order for a full refund at any time before it ships. Once your order has shipped, our standard 60-day money-back guarantee applies. To cancel an order, email support@tryroachblaster.com with your order number as soon as possible.
SUBSCRIPTION ORDERS
If you signed up for a subscription or recurring delivery program, you may cancel at any time with no penalty. Simply email support@tryroachblaster.com or manage your subscription through your account dashboard. You will not be charged for future shipments after cancellation.
REFUND PROCESSING TIME
We process refunds within 3-5 business days of receiving your request. Please allow an additional 5-10 business days for the refund to appear in your account, depending on your financial institution. If you don't see your refund after 15 business days, please contact your bank or email us at support@tryroachblaster.com for assistance.
WHY WE OFFER THIS GUARANTEE
We know you've probably already wasted money on store-bought sprays, traps, and other products that didn't work. We've heard from thousands of customers who were skeptical—just like you might be—because they'd been burned before. That's exactly why we offer this risk-free guarantee.
Roach Blaster uses the same professional-grade formula that exterminators charge $300-600 to apply. It works by eliminating entire colonies, not just individual roaches. We're confident it will work for you, and we're willing to back that confidence with our wallet.
CONTACT INFORMATION
For all refund requests, questions, or concerns, please contact us:
Email: support@tryroachblaster.com
Response Time: Within 24-48 hours
We're a small, customer-focused business. We read every email personally and respond as quickly as possible. If you don't hear back within 48 hours, please check your spam folder or resend your message.
FAIR USE POLICY
We trust our customers and designed this guarantee to be as customer-friendly as possible. However, we reserve the right to refuse refunds in cases of clear abuse, such as:
• Repeated refund requests from the same customer or household
• Evidence of reselling or commercial use of refunded products
• Fraudulent claims or misrepresentation
These situations are extremely rare. 99.9% of our customers are honest people dealing with a frustrating problem, and we're here to help.
CHANGES TO THIS POLICY
We may update this Return and Refund Policy from time to time to reflect changes in our business practices or legal requirements. The "Last Updated" date at the top of this policy indicates when the most recent changes were made. Continued use of our website and products after changes are posted constitutes acceptance of the updated policy.
Questions? We're here to help. Email us at support@tryroachblaster.com.